REFUND POLICY

At TALRIONEX, transparency and fairness define our customer relationships. This Refund Policy outlines eligibility, timelines, procedures, and conditions for returns and reimbursements through talrionex.it.com.

Eligible Items

Refunds are available for products that meet the following criteria:

  • Items returned in original condition, unused and undamaged.
  • Products in original packaging with all included components.
  • Items purchased directly from talrionex.it.com.
  • Items accompanied by valid proof of purchase.

Quality Commitment

We carefully review every request to ensure fairness while maintaining product integrity standards for all customers.

Return Window

Refund requests must be submitted within 30 calendar days from the delivery date.

Timeframe & Processing

Once your return is received and inspected, we will notify you regarding approval or rejection within 5–7 business days.

Approved refunds will be processed within 7–10 business days and issued via the original payment method. Processing times may vary depending on your financial institution.

Refund Procedure

  1. Contact our support team to request a Return Authorization.
  2. Provide order number, product details, and reason for return.
  3. Receive return instructions and shipping information.
  4. Ship the product using a trackable method.
  5. Await inspection confirmation and refund processing.
Request a Return

Conditions

  • Shipping costs are non-refundable unless the item is defective.
  • Return shipping is the customer’s responsibility unless otherwise agreed.
  • Refunds may be partially granted if items show signs of use.
  • Unauthorized returns may not be accepted.

Non-Refundable Items

  • Customized or special-order products.
  • Digital downloads or electronic licenses.
  • Gift cards and promotional items.
  • Items marked as final sale.

Need Assistance?

Our support team is ready to guide you through the refund process.

TALRIONEX Customer Support

Email: [email protected]

Address: Via delle Imprese 45, 20100 Milan, Italy

Contact Support